Tesco online shopping delivery debacle

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Tesco — Very Little Help

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This is Tesco, OK? Tesco Lea Valley, Edmonton to be exact. We ordered our shopping online. Supposed to be the convenient way to do things. We have just enough money in the bank to get this week’s shop. They tell us delivery (which we get charged for) will be ‘tomorrow’ (that would be yesterday) between 4 and 5pm. Come 6pm, we have to contact them to ask where the shopping is.

“It’s been cancelled due to staff problems.” So, after a lengthy phone call, Sarah manages to secure a delivery for the next morning. Meanwhile we have no food for dinner. I manage to sort something out. Not happy. This leads us to today’s so called morning delivery.

8:45am, phone call from Tesco. “We can’t deliver your shopping as you don’t have the funds to pay for it.” And why don’t we have the funds to pay for it? Because they TOOK the money to pay for YESTERDAY’s delivery which they CANCELLED!!

So, questions… Why did they take money for a delivery which they knew was cancelled? Why didn’t they tell us they took the money or that we had to wait 3 days for a refund of said money? Finally, why don’t they just take their shopping and stick it up their…

And they said they CAN’T deliver it even though they know it’s them that took the money for the shopping the failed to deliver yesterday. Can’t be done. I need to spread this story. Please share this post. Now we have no money and no food for tonight.

Tesco… very little help.

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One Response to Tesco online shopping delivery debacle

  1. Louise Bull says:

    Some years ago I ordered online from Tesco, I was recovering from a C-section and was unable to drive. An hour before the shopping was due to arrive I had a phonecall from them saying they would be unable to deliver as they didnt have enough drivers. My now ex-husband was away serving his country with the RAF. I had a 10 day old baby girl and 3 young sons, My family lived miles away and on the RAF camp we had a very small NAAFI store and nothing else. I explained it to the rather brusque woman on the phone, almost in tears through stress and hormones and she would not budge. Thank goodness for the fellow military wife who drove me to the store. “Every Little Helps” ? Maybe that should read “Do very little to help”.

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