This is Tesco, OK? Tesco Lea Valley, Edmonton to be exact. We ordered our shopping online. Supposed to be the convenient way to do things. We have just enough money in the bank to get this week’s shop. They tell us delivery (which we get charged for) will be ‘tomorrow’ (that would be yesterday) between 4 and 5pm. Come 6pm, we have to contact them to ask where the shopping is.
“It’s been cancelled due to staff problems.” So, after a lengthy phone call, Sarah manages to secure a delivery for the next morning. Meanwhile we have no food for dinner. I manage to sort something out. Not happy. This leads us to today’s so called morning delivery.
8:45am, phone call from Tesco. “We can’t deliver your shopping as you don’t have the funds to pay for it.” And why don’t we have the funds to pay for it? Because they TOOK the money to pay for YESTERDAY’s delivery which they CANCELLED!!
So, questions… Why did they take money for a delivery which they knew was cancelled? Why didn’t they tell us they took the money or that we had to wait 3 days for a refund of said money? Finally, why don’t they just take their shopping and stick it up their…
And they said they CAN’T deliver it even though they know it’s them that took the money for the shopping the failed to deliver yesterday. Can’t be done. I need to spread this story. Please share this post. Now we have no money and no food for tonight.
Tesco… very little help.